Version 10.1 Installable (Apr 2014)

See also: Version 10.0 Installable (previous release) All Release Notes

Release Notes for the Version 10.1 Installable (Apr 2014) platform.

Coming in the Next Release

Enhanced Collision Warnings

When viewing a Case a dialog alert warns when others are viewing the same record, to help prevent editing collisions. This option causes that warning to be displayed for all other objects in the system.

Learn more: Enable Collision Warnings for All Objects

About the Installable Version

The installable version of the platform lets you create and manage a private cloud behind your corporate firewall. It can also be used to set up a public cloud that serves multiple clients--generally with a shared application and global data. This page highlights changes to the installation process, along with features of the new release.

See also:

• Platform Release Notes
• All Release Notes
• Quick Install Guide (development and testing)
• Platform Installation Guide (production installation)

Installation Notes

For either a First-Time Installation or platform upgrade, ensure that dependent utilities are at the minimum levels specified in the Software Requirements.

Installable Version Functionality

These features are of primary interest to installers.
See also: Platform Release Notes

Tenant Subdomains

This feature gives each tenant a unique URL with which to access platform, allowing individual LDAP authentication for each tenant, along with the ability to run the ServiceDesk application and provide a Service Portal that allows case tracking, knowledge base, and a hosted community.

Learn more: Tenant Subdomains

Community Marketplace

The new Community Marketplace provides a richer interface than the older Catalog, and allows much more information to be displayed for an application package.

Community Tenant

The Community Tenant feature is enabled by default, allowing the use of the Community Marketplace. Disable it in Service Provider Settings#Community Site Configuration to continue using the older Catalog functionality.

Specify Catalog Information when Publishing a Package

Information that will appear in a catalog can be specified for a published package, including images, icons, descriptions, and frequently asked questions.

Learn more: Packages#Editing Catalog Information

New in the Docs

• Setting Up a MySQL Replication Server
• Monitoring MySQL Replication