Difference between revisions of "URL Addresses"
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:''See also:'' [[Quick Links]] | :''See also:'' [[Quick Links]] | ||
===Accessing | ===Accessing Contacts using Phone Numbers=== | ||
:This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | :This pattern goes to a [[Contacts]] record in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_phone/{phoneNumber}</nowiki></tt> | ||
::where the phone number has no spaces or punctuation characters. | ::where the phone number has no spaces or punctuation characters. | ||
===Accessing Records | ===Accessing Records=== | ||
:This pattern goes to a case record: | :This pattern goes to a case record: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | ||
:This pattern goes to a record in a specified object: | :This pattern goes to a record in a specified object: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ||
:: For [[System Objects]], object IDs are readable names. For other objects, they are alphanumeric identifiers. | :: For [[System Objects]], object IDs are readable names. For other objects, they are alphanumeric identifiers. | ||
===Accessing Tabs=== | ===Accessing Tabs=== | ||
These patterns go to the specified tabs in any application: | These patterns go to the specified tabs in any application: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_dashboard</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_dashboard</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_reports</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_tasks</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp# | <!--::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_twitter</nowiki></tt> | ||
::: (If [[Twitter Search]] is configured.)--> | |||
These go to the specified tabs in the [[ServiceDesk application]]: | These go to the specified tabs in the [[ServiceDesk application]]: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_accounts</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_accounts</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_contacts</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_contacts</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_articles</nowiki></tt> | ||
These go to [[Service Portal]] tabs in the ServiceDesk application: | These go to [[Service Portal]] tabs in the ServiceDesk application: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/articles</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles</nowiki></tt> | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_portal/community</nowiki></tt> | ::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/community</nowiki></tt> | ||
===URLS Available to Service Portal Users=== | |||
These patterns can be used by external customers to go to specific [[Service Portal]] entries in the ServiceDesk application. | |||
<blockquote> | |||
====Cases==== | |||
:These patterns go to the Cases tab and to specific cases, respectively: | |||
::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | |||
::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | |||
====Community Thread==== | |||
:This pattern goes to a community conversation: | |||
::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/community/{threadID}</nowiki></tt> | |||
====KnowledgeBase Article==== | |||
:This pattern goes to a knowledgebase article: | |||
::<tt><nowiki>https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles/{articleID}</nowiki></tt> | |||
</blockquote> | |||
Latest revision as of 11:15, 4 July 2019
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing Contacts using Phone Numbers
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
Accessing Records
- This pattern goes to a case record:
- https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{{domain}}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{{domain}}/networking/servicedesk/index.jsp#_dashboard
- https://{{domain}}/networking/servicedesk/index.jsp#_cases
- https://{{domain}}/networking/servicedesk/index.jsp#_reports
- https://{{domain}}/networking/servicedesk/index.jsp#_tasks
These go to the specified tabs in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_accounts
- https://{{domain}}/networking/servicedesk/index.jsp#_contacts
- https://{{domain}}/networking/servicedesk/index.jsp#_articles
These go to Service Portal tabs in the ServiceDesk application:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/community
URLS Available to Service Portal Users
These patterns can be used by external customers to go to specific Service Portal entries in the ServiceDesk application.
Cases
- These patterns go to the Cases tab and to specific cases, respectively:
- https://{{domain}}/networking/servicedesk/index.jsp#_cases
- https://{{domain}}/networking/servicedesk/index.jsp#_cases/{caseNumber}
Community Thread
- This pattern goes to a community conversation:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/community/{threadID}
KnowledgeBase Article
- This pattern goes to a knowledgebase article:
- https://{{domain}}/networking/servicedesk/index.jsp#_portal/articles/{articleID}