URL Addresses

These URL Address patterns can be pasted into an email or used as a link from external applications.

See also: Quick Links

Accessing Contacts using Phone Numbers

This pattern goes to a Contacts record in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}

where the phone number has no spaces or punctuation characters.

Accessing Records

This pattern goes to a case record:

https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}

This pattern goes to a record in a specified object:

https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}

For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.

Accessing Tabs

These patterns go to the specified tabs in any application:

https://{domain}/networking/servicedesk/index.jsp#_dashboard

https://{domain}/networking/servicedesk/index.jsp#_cases

https://{domain}/networking/servicedesk/index.jsp#_reports

https://{domain}/networking/servicedesk/index.jsp#_tasks

https://{domain}/networking/servicedesk/index.jsp#_twitter

(If Twitter Search is configured.)

These go to the specified tabs in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_accounts

https://{domain}/networking/servicedesk/index.jsp#_contacts

https://{domain}/networking/servicedesk/index.jsp#_articles

These go to Service Portal tabs in the ServiceDesk application:

https://{domain}/networking/servicedesk/index.jsp#_portal/articles

https://{domain}/networking/servicedesk/index.jsp#_portal/community

URLS Available to Service Portal Users

These patterns can be used by external customers to go to specific Service Portal entries in the ServiceDesk application.

Cases

These patterns go to the Cases tab and to specific cases, respectively:

https://{domain}/networking/servicedesk/index.jsp#_cases

https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}

Community Thread

This pattern goes to a community conversation:

https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}

KnowledgeBase Article

This pattern goes to a knowledgebase article:

https://{domain}/networking/servicedesk/index.jsp#_portal/articles/{articleID}