Difference between revisions of "URL Addresses"
From AgileApps Support Wiki
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These patterns go to specific [[Service Portal]] entries, in the ServiceDesk application. | These patterns go to specific [[Service Portal]] entries, in the ServiceDesk application. | ||
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====Cases==== | |||
:These patterns go to the Cases tab and to specific cases, respectively: | |||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases</nowiki></tt> | |||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}</nowiki></tt> | |||
====Community Thread==== | ====Community Thread==== | ||
:This pattern goes to a community conversation: | :This pattern goes to a community conversation: | ||
Revision as of 02:47, 26 March 2014
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing a Contact Phone Number
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
Accessing Records in the Agent Portal
- This pattern goes to a case record:
- https://{domain}/networking/servicedesk/index.jsp#cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For other objects, they are alphanumeric identifiers.
Accessing Records in the Service Portal
These patterns go to specific Service Portal entries, in the ServiceDesk application.
Cases
- These patterns go to the Cases tab and to specific cases, respectively:
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_cases/{caseNumber}
Community Thread
- This pattern goes to a community conversation:
- https://{domain}/networking/servicedesk/index.jsp#_portal/community/{threadID}
KnowledgeBase Article
- This pattern goes to a knowledgebase article:
- https://{domain}/networking/servicedesk/index.jsp#_portal/articles/{articleID}
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{domain}/networking/servicedesk/index.jsp#_dashboard
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_tasks
- https://{domain}/networking/servicedesk/index.jsp#_twitter
- https://{domain}/networking/servicedesk/index.jsp#_reports
These go to the specified tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_accounts
- https://{domain}/networking/servicedesk/index.jsp#_contacts
- https://{domain}/networking/servicedesk/index.jsp#_articles
These go to Service Portal tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_portal/articles
- https://{domain}/networking/servicedesk/index.jsp#_portal/community