Difference between revisions of "URL Addresses"
From AgileApps Support Wiki
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:This pattern goes to a record in a specified object: | :This pattern goes to a record in a specified object: | ||
::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ::<tt><nowiki>https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}</nowiki></tt> | ||
:: For [[System Objects]], object IDs are readable names. For | :: For [[System Objects]], object IDs are readable names. For [[Custom Objects]], they are alphanumeric identifiers. | ||
===Accessing Tabs=== | ===Accessing Tabs=== | ||
Revision as of 02:23, 26 March 2014
These URL Address patterns can be pasted into an email or used as a link from external applications.
- See also: Quick Links
Accessing Specific Records
- This pattern goes to a case record:
- https://{domain}/networking/servicedesk/index.jsp#cases/{caseNumber}
- This pattern goes to a record in a specified object:
- https://{domain}/networking/servicedesk/index.jsp#_{objectID}/{recordID}
- For System Objects, object IDs are readable names. For Custom Objects, they are alphanumeric identifiers.
Accessing Tabs
These patterns go to the specified tabs in any application:
- https://{domain}/networking/servicedesk/index.jsp#_dashboard
- https://{domain}/networking/servicedesk/index.jsp#_cases
- https://{domain}/networking/servicedesk/index.jsp#_tasks
- https://{domain}/networking/servicedesk/index.jsp#_twitter
- https://{domain}/networking/servicedesk/index.jsp#_reports
These go to the specified tabs in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_accounts
- https://{domain}/networking/servicedesk/index.jsp#_contacts
- https://{domain}/networking/servicedesk/index.jsp#_articles
Community Thread
- This pattern goes to a community conversation in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_/xx
Contact Phone Number
- This pattern goes to a Contacts record in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_phone/{phoneNumber}
- where the phone number has no spaces or punctuation characters.
KnowledgeBase Article
- This pattern goes to a knowledgebase article in the ServiceDesk application:
- https://{domain}/networking/servicedesk/index.jsp#_/xx