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Difference between revisions of "Article History (Deprecated)"

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v4 - In Progress:
{{Deprecated|<br>As of Feb 2014, article updates are found in the "New in the Docs" sections of the [[Release Notes]].}}
__TOC__
==Building a Dynamic Case Management Application==
{{^Article Build a DCM App}}
 
v5 - 16 Aug 2013 (published 23 Aug)
:* Modified to reflect reorganized menus.
:* Revised material on defining Service Level Objectives to correspond to [[DCM app]] procedures.
 
v4 - Aug 2013:
:* Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
:* Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
:* Add links to reference information in the support wiki
:* Add links to reference information in the support wiki in each major section
:* p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
:* p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
:* Show how Lookup fields work in the interface, and how a Many-to-Many relationship lets the user make multiple selections
:* p. 66: Instructions for packaging the application
:* Show a Many-to-Many relationship is constructed after the initial app is created
:* p. _65_: Instructions for packaging the application


v3 - July 2013:
v3 - July 2013:
:* p.4: Illustrated scope of opportunities in the intro
:* p.4: Illustrate scope of opportunities in the intro
:* p.11: Description of the design approach, and why
:* p.11: Description of the design approach, and why
:* p.13: Prerequisites for building the app
:* p.13: Prerequisites for building the app
Line 14: Line 21:
:* p.16: Next Steps – what to do next, depending on the development approach
:* p.16: Next Steps – what to do next, depending on the development approach
:* p.21: Creating a new DCM app
:* p.21: Creating a new DCM app
:* pp. 38-45: Improved organization of process-construction information
:* pp. 38-45: Improve organization of process-construction information
:* p. 72: Highlighted additional development tools
:* p. 72: Highlight additional development tools


v2 - 6/18/2013:
v2 - 6/18/2013:
:* Improved instructions for process models and add-record rule action.
:* Improve instructions for process models and add-record rule action.


v1 - 6/13/2013:  
v1 - 6/13/2013:  
:* Explanation of rule processing, improved testing instructions.
:* Explanation of rule processing, improved testing instructions.
==Customizing ServiceDesk==
{{^Article Customize ServiceDesk}}
v2 - 16 Aug 2013 (published 23 Aug)
:* Modified to reflect reorganized menus
:* Added material on defining [[SLAs]]
v1 - Aug 2013:
:* Overview of ServiceDesk features
:* Changing the application name and object names
:* Customizing the Service Portal, with Community and Knowledge Base options
==Introduction to Dynamic Case Management==
{{^Article Intro to DCM}}
Aug 2014
:* Created

Latest revision as of 01:21, 7 June 2014

Warn.png

DEPRECATED:
As of Feb 2014, article updates are found in the "New in the Docs" sections of the Release Notes.

Building a Dynamic Case Management Application

Building a Dynamic Case Management Application in the AgileApps Cloud (pdf)

v5 - 16 Aug 2013 (published 23 Aug)

  • Modified to reflect reorganized menus.
  • Revised material on defining Service Level Objectives to correspond to DCM app procedures.

v4 - Aug 2013:

  • Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
  • Add links to reference information in the support wiki in each major section
  • p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
  • p. 66: Instructions for packaging the application

v3 - July 2013:

  • p.4: Illustrate scope of opportunities in the intro
  • p.11: Description of the design approach, and why
  • p.13: Prerequisites for building the app
  • p.13: Description of the different development approaches
  • p.16: Next Steps – what to do next, depending on the development approach
  • p.21: Creating a new DCM app
  • pp. 38-45: Improve organization of process-construction information
  • p. 72: Highlight additional development tools

v2 - 6/18/2013:

  • Improve instructions for process models and add-record rule action.

v1 - 6/13/2013:

  • Explanation of rule processing, improved testing instructions.

Customizing ServiceDesk

Customizing the ServiceDesk application in the AgileApps Cloud (pdf)

v2 - 16 Aug 2013 (published 23 Aug)

  • Modified to reflect reorganized menus
  • Added material on defining SLAs

v1 - Aug 2013:

  • Overview of ServiceDesk features
  • Changing the application name and object names
  • Customizing the Service Portal, with Community and Knowledge Base options

Introduction to Dynamic Case Management

An Introduction to Dynamic Case Management and the AgileApps Cloud (pdf)

Aug 2014

  • Created
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