Difference between revisions of "Article History (Deprecated)"
From AgileApps Support Wiki
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==Customizing ServiceDesk== | ==Customizing ServiceDesk== | ||
{{^Customize ServiceDesk article}} | {{^Customize ServiceDesk article}} | ||
v2 - 16 Aug 2013 (published 23 Aug) | |||
:* Modified to reflect reorganized menus | |||
:* Added material on defining [[SLAs]] | |||
v1 - Aug 2013: | v1 - Aug 2013: | ||
:* Overview of ServiceDesk features | :* Overview of ServiceDesk features | ||
:* Changing the application name and object names | :* Changing the application name and object names | ||
:* Customizing the Service Portal, with Community and Knowledge Base options | :* Customizing the Service Portal, with Community and Knowledge Base options | ||
Revision as of 23:37, 23 August 2013
Building a Dynamic Case Management Application
Template:^Build an App article
v5 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus.
- Additions and revisions to material on defining Service Level Objectives, to correspond with DCM app procedures.
v4 - Aug 2013:
- Simplify the discussion to focus on building a Dynamic Case Management app, with a short survey of other options
- Add links to reference information in the support wiki in each major section
- p.9: Point out that the application name can be changed at will--for an installed app, as well as one you build
- p. 66: Instructions for packaging the application
v3 - July 2013:
- p.4: Illustrate scope of opportunities in the intro
- p.11: Description of the design approach, and why
- p.13: Prerequisites for building the app
- p.13: Description of the different development approaches
- p.16: Next Steps – what to do next, depending on the development approach
- p.21: Creating a new DCM app
- pp. 38-45: Improve organization of process-construction information
- p. 72: Highlight additional development tools
v2 - 6/18/2013:
- Improve instructions for process models and add-record rule action.
v1 - 6/13/2013:
- Explanation of rule processing, improved testing instructions.
Customizing ServiceDesk
Template:^Customize ServiceDesk article
v2 - 16 Aug 2013 (published 23 Aug)
- Modified to reflect reorganized menus
- Added material on defining SLAs
v1 - Aug 2013:
- Overview of ServiceDesk features
- Changing the application name and object names
- Customizing the Service Portal, with Community and Knowledge Base options