Difference between revisions of "ServiceDesk application"
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The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures ([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | The {{HD}} application is an example of a ''Dynamic Case Management'' system--one that evolves with you as your processes mature, and which allows for ''ad hoc'' procedures ([[Multi Step Tasks]]) to be created when existing processes don't quite fit. | ||
==== | ====ServiceDesk Features=== | ||
[[ServiceDesk Features]] | |||
====Working with Service Desk==== | |||
To find out more about working with {{HD}}, see: | To find out more about working with {{HD}}, see: | ||
:* Using the [[Agent Portal]] | :* Using the [[Agent Portal]] | ||
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:* Configuring and Using the [[Service Portal]] | :* Configuring and Using the [[Service Portal]] | ||
====Learn More==== | |||
To find out more about designing your own Case Management application, see: | To find out more about designing your own Case Management application, see: | ||
:* [[Designers Index]] | :* [[Designers Index]] | ||
:* The [[Welcome]] page for the Case Management platform. | :* The [[Welcome]] page for the Case Management platform. | ||
<noinclude> | <noinclude> | ||
[[Category:{{HD}} application]] | [[Category:{{HD}} application]] | ||
</noinclude> | </noinclude> | ||
Revision as of 20:16, 20 November 2013
The ServiceDesk application is an example of a Dynamic Case Management system--one that evolves with you as your processes mature, and which allows for ad hoc procedures (Multi Step Tasks) to be created when existing processes don't quite fit.
=ServiceDesk Features
Working with Service Desk
To find out more about working with ServiceDesk, see:
- Using the Agent Portal
- Viewing and working with Cases
- Configuring and Using the Service Portal
Learn More
To find out more about designing your own Case Management application, see:
- Designers Index
- The Welcome page for the Case Management platform.