Difference between revisions of "Invite Contacts to the Service Portal"
From AgileApps Support Wiki
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# Click '''Actions > Invite to Portal'''<br>[[File:ActionInvite.png]] | # Click '''Actions > Invite to Portal'''<br>[[File:ActionInvite.png]] | ||
#* This choice appears only when the contact is not already registered as a [[Service Desk]] user | #* This choice appears only when the contact is not already registered as a [[Service Desk]] user | ||
#* When clicked, an email that contains the invitation is sent to the user, using the [[Portal | #* When clicked, an email that contains the invitation is sent to the user, using the [[Support Portal Invitation]] template | ||
Revision as of 23:17, 1 November 2012
Typically, contacts are invited to use the Service Desk when Template:HDlink is turned off. (If it's turned on, you only to send them a link, or put the link on your website.)
To invite a contact to use the Service Desk:
- Go to the Contacts tab
- Click on the contact you intend to invite
- Click Actions > Invite to Portal
- This choice appears only when the contact is not already registered as a Service Desk user
- When clicked, an email that contains the invitation is sent to the user, using the Support Portal Invitation template
