Difference between revisions of "Service Portal"
From AgileApps Support Wiki
imported>Aeric m (Text replace - 'Service Desk' to 'Support Portal') |
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The {{PAGENAME}} allows for both ''registered users'' and ''guests''. The features that different users can access depends on the configuration choices made | The {{PAGENAME}} allows for both ''registered users'' and ''guests''. The features that different users can access depends on the configuration choices made when you {{HDlink|Customize the {{PAGENAME}}}}. | ||
To visit the {{PAGENAME}}, customers and other visitors use the same URL you visit when you log in. | To visit the {{PAGENAME}}, customers and other visitors use the same URL you visit when you log in. | ||
Revision as of 23:44, 12 November 2012
The Service Portal allows for both registered users and guests. The features that different users can access depends on the configuration choices made when you Template:HDlink.
To visit the Service Portal, customers and other visitors use the same URL you visit when you log in.
Your configuration settings tell which kinds of users are allowed:
- Guests are visitors who can access Support Portal features without logging in
- Registered Users are visitors who can log in to access Support Portal features
- Internal Users are Case Agents and other support staff who work with the system to manage support cases