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Difference between revisions of "Proxy Login as a Site User"

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If you have a [[Customer Support Login]] you can proxy login to a [[Site]], as an active user of that site.
If you have a [[Site]], you may need to login as an active user of that site to troubleshoot problems they may be experiencing.
<noinclude>
 
:''See also:'' [[Proxy Login as this User]]
{{permissions|Proxy Login Access|[[Login]] as a [[Site user]].}}
</noinclude>
 
To log in to a Site by proxy:
To log in to a Site by proxy:


# Go to '''Setup > Administration > Users'''
# Go to '''[[File:GearIcon.png]] > Administration > Access Management > Users'''
# Select an active user
# Select an active user.<br>If Sites exist and your role has the capability to do a proxy login, the '''[Site Proxy Login]''' button is visible.  
#: If Sites exist and you have the role capability to do a proxy login, the '''[Site Proxy Login]'' button is visible.  
# Click '''[Site Proxy Login]'''.<br>A popup window opens.
# Click '''[Site Proxy Login]''.
#: A popup window opens.
# Select a site
# Select a site
# Click '''[Submit]'''.
# Click '''[Submit]'''.<br>A new browser window is launched, showing the Site home page as the selected user.
#: A new browser window is launched, showing the Site home page as the selected user.
 
#: '''Note:''' The existing platform user session is terminated if the selected user to proxy login is a Site user.
;Considerations:
:* Only one browser session can be active at a time, so the session in your original browser window is now devoted to the new user.<br>If you refresh that window, you will see the new user's login page.
::* If the new user is both a platform user and a site user, you see their platform page.
::* If the new user is a Site user only, you see the Site login screen.
:* To return to your original login, log out of the platform and then log back in.

Latest revision as of 22:32, 16 May 2014

If you have a Site, you may need to login as an active user of that site to troubleshoot problems they may be experiencing.

Lock-tiny.gif

Users that have the Proxy Login Access permission can Login as a Site user. 

To log in to a Site by proxy:

  1. Go to GearIcon.png > Administration > Access Management > Users
  2. Select an active user.
    If Sites exist and your role has the capability to do a proxy login, the [Site Proxy Login] button is visible.
  3. Click [Site Proxy Login].
    A popup window opens.
  4. Select a site
  5. Click [Submit].
    A new browser window is launched, showing the Site home page as the selected user.
Considerations
  • Only one browser session can be active at a time, so the session in your original browser window is now devoted to the new user.
    If you refresh that window, you will see the new user's login page.
  • If the new user is both a platform user and a site user, you see their platform page.
  • If the new user is a Site user only, you see the Site login screen.
  • To return to your original login, log out of the platform and then log back in.
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