View source for Open a Support Incident

If you have a question or issue regarding the platform, File a Support Case to get answers:

To submit a Support Case:
#From any page, click the '''Support''' link; The Case view is displayed 
#Click the '''[New Support Case]''' button
#In the Basic Information section, complete the following information:
#;Subject:Enter a description of the issue
#;Contact Phone No.:A telephone number where you can be reached
#;Case Type:The type of case you would like to submit; Choose one of the options in the list
#:*Issue – If there is an error or inaccurate content 
#:*Change Request – A change you would like to see in our documentation
#:*Feature Request – A change you would like to see in the user interface or functionality
#:*Question – Any question you have about the documentation or instructions in the user interface
#In the Description section, complete the following information:
#:Enter a Description of the problem, issue, feature request, or question (based on the Case Type you selected)
#Optionally, attach a file to the record:
#:Click the '''[Choose File]''' button to open a window to your local disk drive; Navigate to the file folder and select a file to attach to the case, and enter a descriptive title for the file
#Optionally, complete the information in the Notifications section:
#:To notify other members of your team about your support case, click the Lookup [[File:lookupicon.gif]] icon to select Additional Users to Notify
#Click '''[Save]''' to submit the case 

==Options==
After filing a support case, these actions become available:
:* '''[Add Comment]''' - Add additional comments about the case to assist the Support Team in resolving the issue
:* '''[Close Case]''' - When the issue or question is resolved, the case should be closed.
:* '''[Grant/Revoke Access]''' - Help the Support Team to diagnose an issue by granting access to your records for a limited period of time.
:* '''[Back]''' - Return to the previous page