View source for Case Management Objects

==About Objects==
{{:Objects Info}}

==The Main Case Management Objects==
When you are building a Case Management application, you are primarily concerned about [[Cases]] and [[Tasks]].
:* The [[Cases Object]] object encapsulates much of the behavior that is required in a Case Management system.
:* The [[Tasks Object]] works hand-in-hand with Cases. Task records are created by [[Processes]] and [[SLAs]]. They can also be created interactively by users. As Tasks are completed, process-completion [[Rules]] typically advance the case status.

==Common Customizations: Fields and Forms==

The most common customizations for all objects are to the [[Fields]] and [[Forms]]. For example, you may add a field to the Contacts object to record additional data you need for your customers. For example, you could create a Products object and create links to its records in your Contacts, by adding a Lookup field.

Having added such a field, you would then want to modify the Contacts form to display it, so it can be filled in when adding a new Contact. Then, when customer "X" files a new Case, you can easily find out which product the customer is using.
<noinclude>

[[Category:Case Management|Z1]]
</noinclude>